In the Event of a Claim


(Guidelines to help determine the best course of action to take in the event of a claim.)

  • In the event of an emergency, take whatever action is necessary to prevent further loss or damage without placing yourself or others at risk of personal injury
  • Contact the Authorities: Fire or Policy, when necessary, as soon as possible
  • Report a claim as soon as possible to your Broker or Insurance Company (contact numbers are below and on your insurance policy documents)
  • Discuss the details of the loss ONLY with the authorities, your Broker or your Insurance Adjuster
  • Do not make any voluntary payments
  • Do not authorize repairs or commence repairs until your Insurance Adjuster has inspected the damage
  • Do not dispose of any damaged property until authorized by your Adjuster

Unica Insurance was founded in 1955 and since October 2008 is a subsidiary of La Capitale General Insurance, a major property & casualty insurer ranking amongst the top five largest in Quebec. From its head office in Mississauga, Ontario, Unica offers insurance to protect consumers’ homes, cars and businesses through more than 200 brokers located throughout Ontario and Alberta. Unica Insurance strongly believes in the value that an independent broker brings to the insurance transaction and is committed to working with brokers to preserve and strengthen their role in the distribution of Property & Casualty products in Canada.

Claims # 1-866-864-1113

We are here to insure and protect the things you care about: your car, your home, your business. But truth be told, we’re here to focus on you. We understand that insurance isn’t just about things, it’s about people. It’s about you, and how you want to feel after an accident or unexpected event has occurred in your life. You want to be restored; you want to get back to normal, you want to get back on track.

Claims # 1-866-464-2424

Aviva Canada is one of the country’s leading providers of property and casualty insurance, covering homes, cars, recreational vehicles, groups and businesses. Our team of more than 3,000 employees in over 25 locations serves 1,700 broker partners and three million customers.

Claims #1-866-692-8482

Peel Mutual has been providing quality insurance products and serving Ontario residents since 1876. As a mutual insurance company, we are owned and directed by our policyholders. We offer a complete line of home, automobile, farm and commercial insurance products.

Claims # 1-800-268-3069

Echelon General Insurance Company is a service leader in the insurance industry.  Echelon focuses on specialty lines of insurance – programs and products that are created to answer the needs of under served segments of insurance markets.  Taking a collaborative approach with insurance brokers and agents, we are able to create niche insurance products.  Echelon’s Niche Products Division specializes in commercial and personal insurance products and programs.  Echelon’s Personal Lines Division offers non-standard automobile, collector vehicle, motorcycle, recreational vehicle and commercial automobile insurance products.

Claims # 1-866-252-2854

Premier Marine has diversified its lines of insurance into classes of core business, offering a unique variety of niche products. Most important, all of our products are backed by the security of our expertise in the niches we compete in. There’s more to Premier than Marine. Premier was founded on a service first commitment – fast turnaround, no runaround!

Claims # 1-800-235-8784

GroupOne Insurance Services is a national intermediary insurance underwriting agency specializing in standard and non-standard property, liability and specialty insurance with robust capacity within domestic carriers and Lloyd’s syndicates. Backed by over 45 years of unparalleled service, GroupOne Insurance Services originated from the 2010 merger of two long-time, trusted Canadian intermediary underwriting groups; Genmark Insurance Services Inc. and Central Underwriters Inc.  Today, GroupOne continues this legacy by delivering quality customer service, underwriting expertise, market experience and integrity to our broker partners in need of placing regular and hard-to-place risks.

Claims #1-800-235-8784

As a mutual insurance company, we’re here to help our customers in their time of need and to support the people who live in the communities we operate in. It’s been that way since 1839, when a group of freeholders in the Upper Canada District of Gore got together to help each other in the event that fire damaged or destroyed their homes and businesses.

Claims # 1-844-974-GORE (4673)

This organization was founded in 1895 as a farm mutual and remains a true ‘mutual’ today, owned entirely by it’s policyholders, The headquarters are still in Shelburne, in the heart of the district it serves.

Claims # 1-800-265-9115

For more than 30 years, Jevco Insurance Company has been providing insurance solutions to customers across Ontario through insurance brokers.

Claims # 1-866-864-1112

Totten Insurance Group was founded in 2002 and specializes in providing solutions for challenging accounts as well as specialty risks. With offices across Canada, Totten supports the broker community in key segments, including Commercial Property and Casualty, Healthcare, Hospitality, Forestry, Mining, Professional Liability and Personal Lines.

Claims # 1-877-896-0015

abex insurance

Claims # 1-888-643-2217

april marine

Claims # 1-866-862-2628